Crosby Managed Directory Enquiry Services
Why choose Crosby 118 Directory Services?
With the introduction of the new six-figure 118 directory
enquiry numbers, the UK directory enquiries market has become
much more competitive. It is more important than ever that
you can offer your customers a high-quality directory enquiries
service that puts you ahead of the competition. Callers want
a fast response and accurate, efficient number searches when
they ring a directory enquiries number.
However, setting up this kind of service requires a significant
investment in premises, equipment and people. A simpler and
more cost-effective solution is to take advantage of the experience
and infrastructure that Crosby has accumulated in directory
enquiry services and allow us to provide the service on your
behalf.
The services we offer
Crosby 118 Directory Services gives you a wide range of 118
directory enquiry services options at flexible prices. You
can choose the options you require to create a differentiated
service offering for your customers.
The service options available include:
- National or international number search
- The ability to request a single number, or search
for several numbers at once
- Number delivery via an operator or automatically
- Optional automatic connection to the number requested;
this covers standard 01 and 02 telephone numbers and non-geographic
numbers (such as free-phone or local rate numbers)
- Number delivery via short message service (SMS)
Please note that if you want to offer more than one service
option - for example, you may want to offer both a national
and an international service - you may need to set up a different
number for each option.
Setting up the service
Setting up and running your directory enquiries service couldn't
be simpler - Crosby does most of the work for you. We help
you decide what kind of service you require. We can also apply
to Oftel for the 118 numbers you want to offer (you can do
this yourself if you prefer).
Your directory enquiry services will be provided by Crosby
operators in our call centres. We will handle the calls and
sort out the arrangements with other network operators (if
required). You will also receive real-time management information
on the calls made to your numbers using a web interface tool.
All you need to do is promote your directory enquiry services
and numbers.
If you are interested in partnering with Crosby for your
118 services, please contact us by clicking
here.
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