Crosby Communications
IVR, SMS, Broadcasting
Telephone: 0845 200 6000
9th May 2008
Voice Recognition

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With Crosby IVR you can build our voice recognition system into any application to do anything. This can open files, play files or allow access to an area. Using our voice recognition technology we listen carefully to each spoken word and the way it's said. Once our system is convinced that we have the right voice then permission will be granted. Here are some features that we can provide along with voice recognition.

Access All Areas

Using a spoken voice we can perform almost any task inside the application. Most the time our customers use this feature to control access to an area or control a line.

Multi-Lingual

Just because the system operates in English does not mean it can only detect English voices, we use a multi-lingual platform that allows us to match against a dictionary to suit the persons language. This is very useful as the person who needs access to your area but cannot speak English can do it without dialling another number. These are the languages that we currently support:

  • English (International)
  • English (United States)
  • Danish
  • Dutch
  • French
  • German
  • Italian
  • Norwegian
  • Spanish
  • Swedish
  • Czech
  • Finnish
  • Greek
  • Hungarian
  • Polish
  • Portuguese
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Japanese
  • Korean
  • Hindi
  • Marathi
  • Sanskrit
  • Nepali

Secure Voice Detection

Once a voice has been recognised we check it up to 12 times against what you recorded when initially training your voice to suit our system. This 12 times process takes seconds to complete, however it provides greater security, ideal for protecting a secure area inside an application that you don't want the wrong people accessing.

External Access

Using voice recognition inside an application can be used to control external applications or inputs, for example you might want to say, please call "Anne Smith" we can then match this against your saved number and dial this person connecting them inside your application. On the other hand you might want to switch I/O outputs that could control electrical appliances, electronic circuits and many more, just from a spoken voice.

If you require a custom solution or would just like to ask some questions please do not hesitate to contact us.


© 2008 Crosby Communications

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