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BT is the largest telecommunications operator in the UK, and, as a result, businesses often find
themselves having to rely on BT and the services it provides.
With a staggering range of packages and products on offer from BT, the last things your business
needs are expensive, unnecessary services, mis-sold simply because a salesman needed to hit his
targets. All it takes is one false move, and you could end up with a fixed, long-term contract,
paying for products you don't need or can never use.
Crosby can help. We can effectively sit between your business and BT when it comes to any part
of the relationship and recommend the most appropriate steps for you to take.
As a communications solutions' provider with over 10 years' experience in the industry,
we deal with BT on a daily basis. By assessing your situation and business requirements, we can
ensure that the services you are investing in are the right ones for your company.
Our recommendations are based on your needs, value for money, the level of service available
from BT, and your projected business growth.
If you are having any problems with BT at all (whether it's trouble with an order, a fault
situation, or even simply difficulty getting connected), we can be of assistance, using our
knowledge and experience of BT systems to advise on the ideal course of action.
To date we have helped many customers with the following issues:
- Analogue Line conversion/Feature Line issues.
- ISDN2 and ISDN 30 upgrades.
- Broadband connections, IP Stream and BT Net Start systems.
- Mis-sold BT products.
- Mis-sold BT Business Plan contracts.
- Compensation and financial loss claims. *
- BT Bill justification and explanation of complexity billing issues.
*
In the case of compensation and financial loss claims, Crosby can operate on a "shared
cost" basis, whereby you engage Crosby to do the groundwork for a small fee, and offer us
a share of the financial outcome. Crosby also has good relationships with local solicitors who
are familiar with the workings of BT, and can involve this legal resource where necessary, at
any stage in the proceedings.
Interested? Please contact us for further information.
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