Crosby "Expert Chat" allows experts to view and respond to customer SMS messages in real–time, using a web–based interface.

How it works

We provide you with a unique "Expert Chat" website that can be securely accessed by your experts through any standard web browser.

Once logged in, an expert can view and respond to a live stream of inbound text messages, delivering answers directly and instantly to customers' mobile phones.

For example:

1. An expert logs into your Expert Chat website using a unique username and password.
2. The system informs him that there is one unanswered message awaiting his attention.
3. After reading the message, the expert clicks "reply", and composes an appropriate response to the message.
4. When he has finished the message, the expert clicks "send", and his answer is instantly delivered to the mobile phone of the original sender as a text message.

Features

• A fully–managed solution uniquely branded in your company name and accessible from anywhere via the Internet. Ideal for home or non–office based use.
• Robust security and access control – including secure server hosting, using industry–standard SSL encryption technology.
• A detailed statistics package – offering instant access to live SMS traffic and revenue information, and providing advanced reporting facilities.
• A full management tool – providing supervisors with access to information such as answered messages, deleted messages, stock response usage, and login times and durations. The tool also allows supervisors to calculate and set rates of pay based on performance.
• The option to delete inappropriate messages and bar abusers' phone numbers (subject to supervisor approval).
• An internal messaging system – for efficient communication between experts and management.
• The latest mobile technologies – including options for premium rate and reverse–billed messaging.


Interested? Please contact us for more information.

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