Voice and Fax Communication
Profile : Rapid Cabs have been in business for over 20 years
in Aberdeen, serving potentially millions of customers over the years,
Rapid Cabs have an unrivalled reputation for reliability and safe clean
taxi cabs.
Since incorporation in 1984, Rapid Cabs has grown to become the
largest, as well as the oldest taxicab firm in the area.
IVR or Interactive Voice Response, is a technology which has been
rapidly accepted by the travelling public in recent times. In essence,
IVR gives Rapid Cabs the ability to accept more phone requests for a
taxi service and also ensures that the customer is not held on the phone
for longer than is absolutely necessary.
Crosby in conjunction with Raywood Communications have developed a
truly specialised product for Rapid Cabs and its customers, ensuring that
everyone's time is used more efficiently. In essence the system detects the
callers phone number and then cross references with the database of past
customer addresses to make a match. If the system finds a match - the
caller is prompted to make a selection for a standard taxi. This solution
means that a higher number of calls can be responded to during peak periods
due to the calls using this system lasting for between 10 and 20
seconds, depending on the customer familiarity with the system.
Through utilisation of GPS (Global Positioning System) coupled
with Raywood Communication's superior Dispatcher III system,
Rapid Cabs make it possible to have the pick up details on the computer
screen of the taxi within 15-25 seconds of your call.
Crosby is also Rapid Cabs service provider for all their phone networks
and land line data delivery to numerous radio base stations.
Today, Rapid Cabs is still at the cutting edge. With the introduction
of a completely computerised job management and distribution system,
Global Positioning Satellite (Satellite tracking) in all vehicles,
'taxicall' phone ordering, real-time Internet taxi ordering, EFTPOS
in all cabs, the first to introduce "SMS a Taxi & SMS a Courier, &
now interactive voice response (IVR) - Rapid Cabs are sure to maintain
their position as market leaders.
Services supplied by Crosby :
- Custom job management and distribution system
- "Taxicall" phone ordering solution (IVR)
- "SMS a Taxi & SMS" a courier solution
If you would like more details about this solution, please contact
us on 0845 200 6000.
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